Position Overview

We are seeking a customer-focused and highly organized Customer Service Coordinator to serve as the first point of contact for students, staff, faculty, and visitors. This role combines front desk reception, administrative support, event coordination, and campus operations to ensure a welcoming and efficient campus experience.

Key Responsibilities

• Greet and assist visitors, students, employees, and vendors with professionalism and exceptional customer service.
• Answer and direct incoming calls, respond to inquiries, and provide campus information.
• Manage front desk operations, mail distribution, visitor access, and campus communications.
• Maintain office and breakroom supplies, place orders, and track inventory.
• Support campus events, meetings, and activities, including scheduling and logistics.
• Maintain calendars, records, seating charts, and other administrative documentation.
• Assist with onboarding paperwork and administrative HR support as needed.
• Coordinate student worker schedules and reception coverage.

Qualifications

• 2+ years of customer service, reception, administrative, or office support experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Professional, polished, and service-oriented demeanor.
• Experience supporting events, HR, or higher education environments is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.